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In-Store Pickup

Buy online. Pick up in-store. That's it.
Make shopping safe and simple with CountryMax's in-store pickup option.
How It Works
Shop ahead
Shop In-store Pickup eligible items across all of CountryMax.com. Make sure that your item is available at your preferred CountryMax location by clicking the “In-store availability” tab below.
Choose your location

Select “In-store Pickup” at checkout as shipping method. CountryMax has 19 retail locations across New York State for your shopping convenience.

Pickup items
We'll let you know when your order is ready for pickup through email. Don’t forget your valid ID. 
Note: You will get an Order Confirmation email first. This is not the "Ready for Pickup" email.
Get started today
Shop eligible items online and begin your easy in-store pickup order.
How soon will my order be ready for pickup?
  • In-stock items can be ready for pickup in as little as 1 hour or less. Items that are out-of-stock may take up to 7-10 business days. If you have any questions about your order’s status, please call 585-924-4850.
When can I pick up my order in-store?
  • After you have received a “Ready for Pickup” email, you can pick up your order during regular business hours. For store locations and hours, please click here.
How does the CountryMax In-Store Pickup process work?
  • After you have added products to your cart, choose the “In-Store Pick Up” option within the checkout process. Select the store location you desire and finish the order. • After the order has been completed, you will receive a series of emails. First, you will receive an email confirmation shortly after placing the order. Then, you’ll receive a “Ready for Pick Up” email when your order is available to be picked up at CountryMax.
Where do I go to pick up my order once I arrive at CountryMax?
  • Once you arrive at the store, you can pick up the order at any register.
What do I need to bring to the store to pick up my order?
  • Please bring a government-issued photo ID. A copy of the “Ready for Pick Up” email is helpful, but not necessary.
Can someone else pick up my order?
  • Only you or a pre-authorized pickup person may pick up your order. If you would like someone else to pick up your order, please call 1-800-431-6821 to set this up. The designated pickup person will need to bring a government-issued photo ID and the printed copy of the “Ready for Pick Up” email.
Once my order is ready for pick up, how long do I have to pick it up?
  • Your order will remain available for pickup for a minimum of 7 days from the time you receive a “Ready for Pick Up” email notification. Orders that are not claimed within this time frame will be re-stocked and your account will be refunded.

 

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